Terms of Service

Foundation Outdoor Group, Inc., d/b/a Mud Hole Custom Tackle

These Terms of Service apply to purchases made through mudhole.com. References to “Mud Hole,” “we,” “us,” and “our” mean Foundation Outdoor Group, Inc., doing business as Mud Hole Custom Tackle.

By placing an order, you agree to these terms and the applicable policies linked below. Nothing in these terms limits consumer rights that cannot be waived under applicable law.

Pricing, Product Information & Order Acceptance

We strive to provide accurate product descriptions, photographs, specifications, pricing, and availability. Errors or omissions may occur, and we reserve the right to correct them.

Prices and availability may change before an order is placed. An automated order confirmation acknowledges receipt of your order and does not guarantee product availability or acceptance of an incorrectly listed price.

If an error or availability issue affects your order, we will contact you to explain the available options. We will not substitute a product or charge an increased merchandise price without your consent. If we cancel an item we cannot fulfill, we will refund the amount paid for that item, including applicable taxes and any shipping charges attributable to the canceled item.

Order Changes, Additions & Cancellations

Please review your items, quantities, shipping address, and payment information before submitting your order. Processing begins promptly, and requests to change or cancel an order cannot be guaranteed once processing has begun.

If you need assistance, contact our support team as soon as possible. Submitting a request does not confirm that the order has been changed or canceled.

Once an order has shipped, it cannot be changed or canceled. Eligible merchandise may be returned under the return terms below. This does not limit cancellation or refund rights available under applicable law.

To add products or increase quantities, please place a separate order. Separate orders may incur separate shipping charges, and we cannot guarantee that orders can be combined.

Taxes & Payment Authorizations

Applicable taxes are calculated using the information provided with your order and applicable tax requirements. Where checkout displays an estimated tax amount, the final amount may be adjusted during processing to reflect the tax properly due.

Your payment provider may place a temporary authorization hold when you submit an order. Depending on the payment method and processing sequence, a pending authorization and a completed charge may appear at the same time. The timing for releasing unused authorizations is determined by your financial institution.

We will contact you if a tax adjustment requires additional payment authorization. Please contact our support team if you have questions about a charge or pending authorization.

Sizing & Fitment Requests

If you need help determining product compatibility, please contact us before ordering or submit a sizing and fitment request in your shopping cart, where available.

Provide complete and accurate information, including relevant measurements, product models, and intended use. Our recommendations are based on the information available to us. Alterations, manufacturing tolerances, or incomplete measurements may affect fitment.

Sizing and fitment requests may delay fulfillment. Please confirm compatibility before cutting, modifying, assembling, or permanently installing components.

Order notes are intended for sizing and fitment assistance. Requests for specific carriers, combined shipments, or other special handling are not guaranteed and should be discussed with our support team before ordering.

Returns & Exchanges

For eligible merchandise, you must request a Return Merchandise Authorization (“RMA”) within 30 days of deliveryand ship the merchandise back within 14 days after the RMA is issued.

Request an RMA through our contact page or by calling (407) 447-7637. Please provide your order or invoice number, the items involved, and the reason for the return.

The following conditions apply to returns based on customer preference, ordering errors, or a change of mind:

1. Merchandise must be unused, unmodified, and in resalable condition, with its original packaging and all included accessories.
2. Mud Hole reserves the right to deduct a 10% restocking fee from the price paid for returned merchandise.
3. Original shipping and handling charges are nonrefundable.
4. Customers are responsible for prepaid return shipping. We recommend a trackable service and appropriate insurance.
5. The RMA number must be clearly marked on the outer shipping package. Include a copy of your invoice or packing slip.
6. Returns sent without authorization may be delayed or declined.
7. Approved refunds will be issued to the original payment method. Please allow up to two weeks after we receive your return for inspection and processing. Your financial institution may require additional time to post the credit.

Eligible returns may also be brought to our retail store after obtaining an RMA.

These conditions do not restrict remedies for merchandise that is defective, damaged in transit, or incorrectly supplied, or other rights provided by applicable law.

Nonreturnable Merchandise

Except where an item is defective, incorrectly supplied, or a return is required by applicable law, the following are not eligible for return:

• Books, videos, and software.
• Special-order merchandise.
• Personalized or custom-made goods and apparel.
• Merchandise that has been used, cut, modified, or permanently assembled.
• Items clearly identified as final sale when purchased.

Please confirm specifications and compatibility before ordering special-order or personalized merchandise.

Incorrect, Defective or Damaged Merchandise

If you receive an incorrect item or merchandise that appears defective or damaged, contact our support team promptly with your order number, a description of the issue, and photographs where possible.

Retain the product, packaging, shipping label, and packing materials until we provide instructions. If damage is visible at delivery, ask the carrier to document it where practical. Damage discovered after delivery should still be reported to us.

We will review the issue and explain the applicable replacement, refund, or warranty process. When we confirm that we supplied the wrong item or that merchandise arrived damaged or defective, we will arrange the appropriate remedy and any required return shipping at no cost to you. A restocking fee will not apply to those returns.

Do not send merchandise to Mud Hole or a manufacturer until you receive return instructions.

Warranties

Warranty coverage varies by product and manufacturer. Please review the applicable product warranty and our warranty information page.

Some warranty claims are handled directly by the manufacturer. Our support team can help identify the appropriate process.

The return window for discretionary returns does not shorten an applicable warranty period or eliminate rights provided by law.

Shipping

Shipping methods, charges, exclusions, and related conditions are described in our Shipping Policy.

Please provide a complete and accurate delivery address. If an address error or a refused or unclaimed package results in additional shipping costs, we may require payment of those costs before reshipping, except where the issue was caused by Mud Hole or applicable law requires otherwise.

Delivery estimates are estimates unless a particular service expressly includes a guarantee. If your shipment is missing or tracking indicates delivery but you cannot locate the package, contact us promptly so we can investigate with the carrier.

Preorders & Backorders

Products offered for preorder or backorder are not currently available for immediate shipment. Unless the product listing states otherwise, payment—including applicable taxes and shipping charges—is collected when the order is placed.

Expected shipment timing will be provided in the product listing or during ordering when available. Estimates are based on information available at the time and may change.

If we cannot ship within the stated timeframe, or within the timeframe otherwise required by law, we will provide the required delay notice and explain your options to consent to the delay or cancel for a refund. If the required consent is not obtained, we will cancel and refund the unshipped merchandise as required by law.

You may request cancellation of an unshipped preorder or backorder by contacting our support team. If supplier shortages or allocation changes prevent us from fulfilling your purchase, we will notify you and refund the amount paid for the affected merchandise, including applicable taxes and shipping charges.

Coupon Codes & Promotions

Unless an offer states otherwise:

• Coupon codes are intended for retail customers.
• Customers must be logged in to redeem a coupon.
• Only one coupon code may be used per order.
• Coupons must be entered before completing checkout.
• Coupons cannot be combined with other offers.

Coupons do not apply to:

• Gift cards or gift certificates.
• Rod-building classes.
• Sale and clearance merchandise.
• Excluded brands.
• Drop-shipped equipment.
• Rush processing.

Individual promotions may include additional requirements, exclusions, or expiration dates. The terms published with the specific offer control if they differ from these general promotion terms.

Clearance, Liquidation & Closeout Merchandise

Closeout and liquidation merchandise is final sale. Other clearance merchandise is final sale only when identified as such at the time of purchase.

Final-sale restrictions do not eliminate applicable warranty coverage or remedies for defective, damaged, or incorrectly supplied merchandise, or rights provided by law.

Tax-Exempt Purchases

Customers claiming a tax exemption must provide valid documentation applicable to the transaction before placing an order and allow time for review and account setup.

Customers are responsible for keeping exemption documentation current and notifying us of changes that affect eligibility. We may collect sales tax if sufficient valid documentation is not on file when an order is processed.

Requests to recover tax after purchase will be reviewed under the applicable jurisdiction’s rules, documentation requirements, and deadlines. A later submission of an exemption certificate does not automatically qualify a purchase for a refund. In some cases, a refund request may need to be submitted directly to the relevant taxing authority.

Payment Security

Our online store uses Shopify and supported payment providers to process transactions. We use security measures designed to protect information transmitted through our website; however, no electronic transmission or storage system can be guaranteed completely secure.

Do not send full payment-card details by email or through our contact form. If you suspect unauthorized use of your payment method, contact your financial institution promptly and notify us if the issue involves a Mud Hole order.

For information about our handling of personal information, review our Privacy Policy.

Product Use & Instructional Content

Use products in accordance with manufacturer instructions, warnings, and applicable safety requirements.

Our tutorials, videos, demonstrations, and other educational materials provide general guidance. Results depend on materials, tools, techniques, and individual circumstances. Instructional content does not replace product-specific instructions or safety precautions.

Website Content & Acceptable Use

Unless otherwise indicated, website text, photographs, graphics, videos, logos, and instructional materials are owned by Foundation Outdoor Group, Inc. or used with permission.

You may not reproduce, distribute, modify, or commercially exploit protected content without the applicable owner’s permission, except as permitted by law. Third-party trademarks remain the property of their respective owners.

You may not use this website to submit fraudulent orders, impersonate others, gain unauthorized access, introduce malicious software, or interfere with website operations. Customers with accounts are responsible for protecting their login credentials and promptly reporting suspected unauthorized access.

Related Policies & Updates

Our Shipping Policy, Refund Policy, and applicable product warranties provide additional details. Our Privacy Policyexplains our handling of personal information.

We may update these terms from time to time. Updates apply prospectively and do not retroactively change the terms governing an existing order unless agreed with the customer or required by law.

Contact Information

For questions about an order, these terms, or ordering by phone or mail, please contact:

Mud Hole Custom Tackle, Inc.
2133 Component Loop, Suite 1001
Oviedo, FL 32765
United States

Phone: (407) 447-7637
Email: help@mudhole.com
Online: Contact our support team