Shipping Policy
FREE SHIPPING on orders $99+ in the contiguous United States
Enjoy free shipping* on all orders shipped to the lower 48 states!
Shipping Services & Rates
Shipping charges will be automatically calculated at the time of checkout based on the carrier & services selected. Orders may be shipped via US Postal Service, FedEx or FedEx SmartPost. Orders qualifying for free shipping will be dispatched by the most economic means possible.
Economy Shipping is based on the most economical rates and carrier, at Mud Hole's discretion.
Expedited shipping is also available for shipments to USA & Canada only. Expedited orders always ship the same day if placed before 12pm noon EST. Only business days (Monday-Friday) are factored when calculating delivery times. To request Saturday delivery, make a note in the comments section of the checkout process. You will be contacted with an updated shipping quote.
Backorders — All backordered items will be shipped via the most economical method at no additional cost.
Delivery Estimates
Delivery estimates are provided directly by our shipping partners, and are displayed in the shopping cart and at checkout for your convenience only. These estimates are expressed in standard business days (Mon-Fri). Your package may take longer depending on carrier delays. Mud Hole assumes no responsibility for late or delayed packages, and no warranty is expressed or implied.
For guaranteed delivery, we recommend upgrading to FedEx 2-Day or FedEx Overnight service.
Order Procesing Time
All orders are processed in chronological order. Standard processing times are 24-48h. During the holiday season, this processing time may exceed 72h. For guaranteed same-day order processing, you can skip the line by adding Rush Processing to your order for $4.99.
Oversize Package Handling
There are certain instances where free shipping does not apply or an oversize handling fee may be necessary to complete your shipment, typically when there are multiple packages or items that require additional freight charges. These charges will be automatically calculated at the time of checkout.
Rod Blanks
Rod blanks 60 inches or longer are shipped via Blank Armor Rod Blank Protection (or equivalent packaging) at a fee of $9.99. Rod blanks over 8 feet will be shipped at rated cost provided at checkout plus a handling fee. All oversize and expedited shipping fees are determined and displayed at checkout prior to placing order.
Some common items requiring additional handling are:
- Rod blanks over 7'11" in length
- Power Wrappers & Lathes
- Push Poles, Gaffs & Gigs
- Orders requiring multiple packages
Restricted Shipping Items
Some items have shipping restrictions due to regulatory requirements. These items are not eligible for expedited shipping, and are only available for shipping to the contiguous 48 states and Canada via FedEx Ground. A physical address is required for delivery. In the event you wish to return one of these items, please contact customer service and we will provide the special shipping label and instructions required for the return.
How to Track Your Order
We provide tracking numbers with all of our shipments and will contact the carrier on your behalf should a package become lost in transit. To report a possible missing package call us toll-free at (866)-790-RODS, but please allow a reasonable amount of time (5 business days) to pass before reporting it to us.
Deliveries Requiring a Signature
To make sure your order reaches you safely, sometimes our carriers require a signature for delivery. Orders over $500 require a signature — the carrier will make three delivery attempts before sending the package back to Mud Hole. If you are not able to sign for your order please call us or place a note in the comments section of the checkout page.
Promotional Offers
Mud Hole occasionally offers special free or reduced shipping on qualifying orders. Unless expressly stated in the promotion details, the following rules apply:
- Promotional offers for free and/or reduced shipping are valid on retail sales only; wholesale/distributor accounts are not qualified.
- A minimum order may be required, see specific promotional offer page for details.
- Oversize items requiring additional handling, such as rod blanks over 8' in length will incur an additional handling fee that will be added at the time of shipping, as defined in our Oversize Package Handling policy (listed above).
International Shipments
Duties & Taxes
Duties, taxes and shipping are not included in this total and will be due upon receipt. Your order will require custom clearance for delivery. The price used will be the actual amount paid.
Out-Of-Area Delivery Charges
International shipments (subject to service availability) delivered to or picked up from remote and less-accessible locations are assessed an out-of-delivery area or out-of-pickup-area surcharge. Refer to local service guides for surcharge amounts. A list of postal codes and cities where these surcharges apply is available in PDF format.
